Below you'll find answers to your most frequently asked questions. If you can't find what you're looking for, contact us by email help@cincojotas.us.

How can I buy something from the Cinco Jotas online store?

The purchase process at the Cinco Jotas online store is very simple. We have designed a user-friendly store where you just need to search for the products you’d like and add them to your cart. Complete your purchase with three simple steps:

• 1. Add the products you want to the cart

• 2. Choose the shipping and payment method you would like to use

• 3. Confirm that your order is correct

How long will it take for my order to arrive?

In the US, all orders can be delivered within 24 and 48 hours (except Alaska, Hawai and Puerto Rico). Check details here.

Is purchasing from Tienda Cinco Jotas secure?

Completely. We provide all the security measures necessary to place your order with full peace of mind. All your personal details and other information are encrypted in our server with a standard 128-bit encryption method, known as SSL (Secure Socket Layer).

What are the payment methods accepted at Tienda Cinco Jotas?

At our online store you can pay using credit card, or PayPal.

Are the payment methods accepted at Tienda Cinco Jotas secure?

Absolutely. Payment using bank card is made with a secure and encrypted connection with a Caja Rural server, so your banking data is only processed by said entity and we do not save them or process them. If you would like to place your order without sharing your bank card number, you can pay with the fully secure option of PayPal.

Do I need to create an account in order to place an order with Tienda Cinco Jotas?

No, that is not necessary. You can purchase anything without creating an account. However, for your comfort we recommend that you create an account as, in addition to facilitating the purchase process, you’ll be able to monitor your order, manage your purchase history and other preferences such as shipping address, notifications, etc.

Forgot your password?

If you forgot your password, don't worry you can recover it. In the My Account area, click on Forgot your password? and you’ll be able to reset it.

I have a discount code. How can I use it?

Select the products that you would like to purchase and add them to your cart. Once you’ve finished, both when you confirm the order and before paying you’ll see all the articles that are in your cart and at the bottom you will see a field where you can insert the discount code; click on “Apply code” and you’ll be able to enjoy the discount for your entire cart.

Where is my order?

You can monitor your order from the personal area of your Tienda Cinco Jotas account, as well as check your order history and order status. In the event that you haven't made an account you can contact us directly and we’ll be happy to help you.

Can I modify my order once I've made it? Can I cancel it?

If you have confirmed and paid for your order it cannot be modified, therefore if you forgot to add a product, contact us and we’ll offer the best solution possible. If you’d like to cancel the order you can do so from the personal area of your account. If the possibility to cancel does not appear, the delivery process has already begun. Contact us to cancel your order. In the latter case you will be able to return it without issue once it has been received at the delivery point. For more information on returns click here.

Do product prices include the corresponding shipping fees and taxes?

Product prices do not include shipping fees. The prices include value added tax (VAT), but no other taxes, tariffs, or fees.